Tag Archives: social media
Facebook Graph Search: Is GSO On Your Radar? It Should Be.
If you’re working in online marketing in any way, I’m going to go out on a limb and say that you’re probably at least marginally familiar with search engine optimization, or SEO. You know that using white hat SEO techniques … Continue reading
7 Social Media Resolutions to Enact Right Now!
I’ve never been very big on New Year’s Resolutions. If you’re going to make a change, there’s no time like the present – regardless of whether it’s January 1 or June 23. If the new year is still fresh when you’re reading this post and you feel inspired, fantastic! But if it’s not, don’t be afraid to take a few of these social media resolutions, which range from small and simple to more time consuming, and put them into action. Continue reading
Paid Social Media Promotion: When Does It Make Sense?
This is a question we are often asked when starting wth new social media clients. First, this is a rather broad question, so I would want to do a little more digging in order to make an intelligent recommendation. Paid promotion of social media depends on a couple of factors, which are listed in this post. Continue reading
Social Media’s Dark Role in the Ever-Increasing Black Friday Hype
Here’s a fun fact that I learned from Wikipedia about Black Friday: the term was coined in Philadelphia prior to 1961, and was used in reference to the heavy amount of traffic the day after Thanksgiving. Around 1975, it gained traction outside of Philadelphia and took on a new meaning, one in which the “black” refers to the retailers’ turning profits. Continue reading
Social Media for Customer Service: Is Our Sense of Entitlement Getting Out of Hand?
Spend five minutes talking to a teacher about problems facing today’s youth and it seems pretty certain that one of the items near the top of the list is an enormous sense of entitlement. I would argue that this actually extends beyond just the youth. Continue reading
Posted in Community Management
Tagged community management, Customer service, social media
2 Comments
Thou Shalt Not Be a Social Beggar
It’s probably safe to say that if you’re creating any kind of content and you’re using social media (even minimally), you have, at some point, used social media to promote your content. We’ve all done this. After all, social media is a great way to spread the word about what you’re doing. It’s also a great way to attract new fans, followers, and potential customers. Continue reading
Social Media Agency Management: Interview with Sociabull
Last week, I had the pleasure of interviewing Ann-Marie Payne and Dane Cobain from Sociabull. The most interesting part of how this interview came about is that we met within social media. They are based in England, and I am based in the United States. Ah, the power of social media! Continue reading
Posted in Interviews
Tagged ann-marie payne, dane cobain, interview, sociabulls, social media
3 Comments
Social Media and the Buyer Journey: Kristin Zhivago Interview
Last week, I had the pleasure of interviewing Kristin Zhivago, author of “Roadmap to Revenue”. She has a ton of experience with uncovering what customers really want/need and how to align the marketing and sales process to fulfill the buying process. When she agreed to do the interview, I was naturally excited to see her insights. Continue reading
Social Media during Political Primaries: Real Time Activity
The primaries in Pennsylvania were hard fought, especially the 11th district, where one of our clients, Bill Vinsko, happened to be running. In the end, his opponent came out on top, but I wanted to point out the real impact social media can have on an election day. Continue reading
Posted in Case Studies, Listening Tactics
Tagged political campaigns, primaries, social media, vinsko
1 Comment
Using Social Media to Create Brand Advocates
Being active on social networks is really just the first step. Companies that are truly engaging their customers and providing stellar customer service over social channels are doing so by creating brand advocates. Continue reading
Posted in Community Management, Interviews
Tagged brand advocates, community management, interviews, social media
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